Question 1

How long does it take for Hipex to migrate my website?

Accepted Answer

We get it that you’d want to move your webshop to Hipex as soon as possible to take advantage of the many advantages we offer. It’s important for the right preparations to be made so that the migration process can take place as smooth as possible. This means that we always agree in advance regarding the best time for the migration to be carried out. This usually depends very much on when you have the most visitors on your site. If it’s in the evenings, it might be better if we migrated your webshop in the morning. We can usually plan the migration of your webshop within a few days after you’ve made the decision to switch to Hipex. The exact duration of a migration depends on several factors. A guideline for the duration of a website migration is between 15 minutes and 1.5 hours.

Question 2

How does the 30-day free trial work?

Accepted Answer

At Hipex we’d like to let you experience what you could come to expect from our hosting solutions yourself. We do this by making a copy of your current webshop, without obligation, and setting it up it for your desired setup. We then perform an extensive performance analysis on it and compare it with your current hosting solution. We’re convinced that the performance gained will convince you to make a switch to Hipex.

Question 3

Does Hipex also offer SSL certificates

Accepted Answer

SSL certificates are required to create an encrypted connection over the internet. Google attaches so much importance to this that your website will be classified as an “unsafe website” if you haven’t configured an SSL certificate. Not only does this damage one’s reputation in terms of visitor confidence, but it also makes people less likely to trust shopping with you and they therefore might not order anything. In short, it’s super important to have an active SSL certificate. At Hipex we offer various options, of which the most commonly used is Letsencrypt. It’s open-source SSL software, fully automated and, above all, integrated into the Hipex platform. With just 1 click in the hosting panel you can activate Letsencrypt and you have a secure connection. If you don’t wish to purchase Letsencrypt, you can also choose to purchase external certificates via Hipex. These certificates are purchased by Hipex from a supplier and, depending on the type of certificate you choose, are subject to additional costs.

Question 4

How often is a backup made?

Accepted Answer

Hipex makes a full backup of both your database and your codebase every night. These backups contain a 7-day retention and are stored geographically separate. You can easily download a backup yourself via the Hipex hosting panel. It’s also possible to retrieve and restore a specific folder or file that you’d like to restore from a backup. This ensures that restoring from the backup happens considerably faster.

Question 5

Does Hipex offer support SLA's?

Accepted Answer

In addition to the regular support assistance on working days during office hours (09h00 to 18h00), Hipex also offers support outside office hours. You can obtain additional guarantees on this by purchasing an extensive SLA. The Hipex SLA is available in three different variants, namely Bronze, Silver or Gold. The differences are mainly in the response and resolution times. If you’d like more information about a Hipex SLA, please contact us and we’ll explain the differences to you in detail

Question 6

Does Hipex offer high-frequency backups?

Accepted Answer

In addition to the standard backups that we automatically make for you every day, we also offer the option to purchase high-frequency backups. High-frequency backups actually says it all: a backup is made at a higher frequency. As soon as you purchase high-frequency backups from us, we make a backup for you more often per day. We do this for the most important files and files that have been changed when compared to your previous backup. High-frequency backups can be very beneficial, for example, when you process a high number of orders every day. In such cases it’s advisable to make more frequent backups of, for example, order data, newsletter subscriptions and client data. If a problem arises that causes you to lose data, you always have recent data from the most important sources within your reach. Although this service is offered ad hoc, you can determine how many hours you want the backup process to run yourself.

Question 7

Does Hipex offer a CDN service?

Accepted Answer

It goes without saying that we offer our clients a Content Delivery Network (CDN). We always advise our clients to use Cloudflare, as it’s the largest and most comprehensive CDN available worldwide. You also have the option to arrange things such as SSL, Firewall and DNS at Cloudflare.

Question 8

Can I upgrade my hsoting package if I need to?

Accepted Answer

At Hipex we’re always flexible and finding the best solution for you as a client is what’s most important. As soon as you find out that you don’t have enough resources to your disposal, you can always upgrade at Hipex. In fact, we’d be happy to brainstorm with you about the possibilities and look for the best solution for you as a client. The most important thing is to know what you’re limited to with your current resources. We’ll then see whether any expansions are possible within your current package or whether cleaning up data could play a positive role with the situation. If not, we’d be happy to advise you on an upgrade.

Question 9

Why do you recommend for a staging/development environment?

Accepted Answer

If there’s plenty of optimisation of your webshop taking place, it’s very important to test things before rolling them out directly on the production environment. A staging/development environment gives you the space to test changes to the webshop before putting them live on the production environment. At Hipex we’d be happy to help you set up a staging/development environment that can also be done very simply with the execution of 1 command. View all the staging/development environments.

Question 10

How do you address the issue of the security of my website?

Accepted Answer

Security is of paramount importance at Hipex. We spend a tremendous amount of time in order to guarantee the security of your webshop. This includes things like whitelisting, MySQL configurations, the implementation and roll-out of patches, monitoring, engaging ethical hackers and having periodic security audits carried out. You don’t have to worry about the security of your webshop.

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Top 10 most frequently asked support questions

How long does it take for Hipex to migrate my website?

How does the 30-day free trial work?

Does Hipex also offer SSL certificates?

How often is a backup made?

Do you also offer support SLAs?

Does Hipex also offer high-frequency backups?

Does Hipex also offer a CDN service?

Can I upgrade my hosting package if I need to?

Why do you recommend for a staging/development environment?

How do you address the issue of the security of my website?

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